SHIPPING POLICY

Shipping and Delivery
Cutoff time: 17:00 (GMT+00:00) Greenwich Mean Time (London)
Order processing time: 3-5 business days (Mon-Fri)
Delivery time within Canada: 5-10 business days (Mon-Fri)
Total shipping time from order to delivery: 8-15 business days

Order Processing

All orders are processed within 3 to 5 business days after receiving your order. Orders placed after 17:00 GMT will be processed on the next business day.

Delivery Times

Within Canada:

Courier: Canada Post or other trusted carriers
Shipping time: Deliveries typically take 5 to 10 business days after dispatch.

Shipping Options

We offer standard free delivery within Canada. No expedited or alternative shipping options are currently available.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number, if applicable. You can use this number to track the status of your shipment via the carrier’s website.

Address Changes

If there is an error in the delivery address, you have up to 24 hours after placing your order, or before the cutoff time if not yet reached, to make corrections. Please contact our customer service team immediately.

Missing or Lost Packages

If a package does not arrive or is lost, please contact our customer service immediately via our contact form or email. We will coordinate with the courier to investigate the issue and provide a resolution.

Privacy Policy

Your privacy is very important to us. We handle all personal information collected during the ordering and shipping process with the utmost confidentiality. For full details, please visit our Privacy Policy.

Returns and Refunds

For returns, please refer to our Returns Policy, which contains all details regarding returns and refunds.

Customer Service

For any questions or issues with your order, please contact our customer service:

Email: support@lumestique.com
Phone: +31 6 15612361

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