REFUND POLICY

Return and Refund Policy

At Lumestique, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, you can return it under the following conditions.

Returns

You can return most new, unopened items within 14 days of delivery for a full refund.

All returns must be in their original condition, including all original packaging and labels.

Process for Returns

To initiate a return, please complete the return form available here, and contact our customer service team at support@lumestique.com or via our contact form for instructions.

The return address may vary depending on the product, so please contact customer service to obtain the correct return address.

Exclusions

Certain items cannot be returned, including:

  • Personalized or perishable products.

  • Digital downloads and license codes.

  • Products returned more than 14 days after delivery.

  • Items that are not in their original condition, are damaged, or are missing parts due to reasons beyond our control.

Refunds

Refunds will be issued to the original payment method once we have received and processed the returned item. There are no restocking fees. We aim to process refunds within 5 working days of receiving the item, but please note that processing times may vary depending on your bank or payment provider.

Specific Return Procedures for Different Circumstances:

  • Exchanges: Please contact customer service for assistance with exchanging an item.

  • Change of Mind: You can return unopened products in their original condition within 14 days for a full refund. Please follow the standard return procedure.

  • Faulty Items: If you receive a defective product, contact customer service immediately to arrange for a return or exchange.

  • Damaged Goods: Report damaged items to customer service immediately for instructions on how to proceed.

  • Wrong Product Received: If the wrong product has been delivered, please complete the return form and contact customer service to have it corrected.

  • Product Not Arrived: If your order has not arrived within the expected delivery time, please contact customer service.

  • Cancellation: You can cancel your order within 24 hours of placing it by contacting customer service. If the order has already been shipped, it must be returned according to the standard return procedure.

Shipping Costs

The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Legal Compliance

This policy is in accordance with Canadian consumer law. Please refer to our Terms of Service, Privacy Policy, and Return Policy for more information.

Company Information

  • Email address: support@lumestique.com
  • Phone number: +31 6 15612361
  • Company name: Lumestique.com
  • Address: De Nieuwe Erven 3, 5431 NV Cuijk, Netherlands

Customer Service Opening Hours
Monday to Friday: 09:00–17:00
We aim to respond within 1 business day.