Shipping policy

Shipping and Delivery

Cutoff time: 5:00 PM ET (Eastern Time)
Order processing time: 1–3 business days (Mon–Fri)
Shipping time: 5-8 business days

Order Processing

All orders are processed within 1 to 3 business days after receiving your order. Orders placed after 5:00 PM ET will be processed the next business day.

Delivery Times

Within the USA:

  • Courier: USPS / UPS / FedEx (depending on destination and package)

  • Shipping time: Deliveries typically take 5 to 8 business days after dispatch.

Shipping methods: Depending on the destination, parcels may be delivered by USPS, UPS, FedEx, or DHL.

Shipping Options

We offer standard free shipping within the USA. There are no additional shipping options.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number, if applicable. You can use this number to track the status of your shipment here.

Address Changes

If there is an error in the delivery address, you have up to 24 hours after placing your order, or before the cutoff time if not yet reached, to make corrections. Please contact our customer service immediately.

Missing or Lost Packages

If a package does not arrive or is lost, please contact our customer service immediately via the contact form or email. We will collaborate with the courier to investigate the issue and provide a solution.

Privacy Policy

Your privacy is very important to us. We handle all personal information collected during the ordering and shipping process with the utmost confidentiality. For more information, please visit our privacy policy.

Returns and Refunds

For returns, please refer to our returns policy, which contains all details regarding returns and refunds.

Customer Service

For any questions or issues with your order, please contact our customer service at support@lumestique.com or visit our contact page.

Company Information

Email address: support@lumestique.com
Phone number: +19292059825

Customer Service Opening Hours:
Monday to Friday: 9:00 -5:00 PM ET (Eastern Time)
We aim to respond within 1 business day.